Ad Hoc Support
We at SpinneyWeb Designs provide technical support to our customers at the following rates.
For the first year after we build a new web site, user support on the site is free.
Our normal rates then apply as follows. (unless included in an agreed package)
- Telephone support - 15€ per incident
- On site support - 30€ per hour or part, plus travel.
- Extra pages of content 50€ per page
- Additional email accounts added 15€/year
- Addition of an on-line shop or online estate agency - 250€
- Content added to on-line shopping accounts - 30€ per 50 items
- Properties added to estate agency sites - 30€ per 10 properties.
All requests for assistance logged by telephone or email, between 9am and 6pm Madrid/Paris/Berlin Monday-Friday are responded to within a maximum of 4 hours, immediately if one of us is at a computer. Calls outside this time will be responded to as quickly as possible.
New content will be added, and page modifications will be done within one working day.